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Unable to Log a ticket when Drop down functionality used in Slack + Jira Workflow

Nagesh Shastri

Hi Everyone,

I am working on integrating the Slack and Jira workflow to log a ticket. I am gathering details such as summary, description, and issue type. For the issue type, I’m trying to provide a dropdown with options similar to those in Jira. However, I'm encountering an issue where the ticket is not being logged.

The error message returned is:

{"errorMessages":[],"errors":{"customfield_10254":"Specify a valid 'id' or 'name' for Issue Priority"}}

can someone guide me how to approach.

Accepted answers

All comments

Manoj Kumar Gangwar

Hi @Nagesh Shastri Welcome to the community!

Please check the mandatory fields at the time of issue creation and same fields should be added.

Nagesh Shastri

Thanks for taking time to respond.
i have same to same field in Both Jira and slack

Manoj Kumar Gangwar

Do you have the "Issue Priority" field on the issue creation screen? If not, check the Issue Fields and if the field is required from there then make it non-mandatory.

Nagesh Shastri

Yes i do have but it's named as priority, however i can't see that field in Workflows add field

vikram1092

Hi @Nagesh Shastri,

I built a bot that automates creating tickets from conversations. It handles all the mentioned fields, mandatory fields, and custom fields. I originally built it because it was frustrating setting Slack workflows up properly for my team.

If you're interested, check it out at Skipper's website.

It's free to use for a while, and I'm happy to extend that if you'd like.

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