nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Could not receive password recovery email for admin account.

Jason Cai_2j5u00

Hi,

We lost the password for our admin account.

Could not receive the recovery email when using the password recovery function.

Please help to check the email suppression list for our domain. (evantek.com)

Thank you.

Accepted answers

All comments

Brant Schroeder

@Jason Cai welcome to the Atlassian community

I have escalated to Atlassian support.

Jason Cai_2j5u00

Thank you!

Prachi Bolar

Hi Jason,

Welcome to community,

I understand that the admin are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

If you okay you may share the domain and email and we can check.

Or request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

Thank You,

Prachi

Jason Cai_2j5u00

@Prachi Bolar

The community posts required us to login with the admin account.
However, we are not able to login with the admin account as we have forgotten the password. Unable to perform password recovery as the email could not be received.
We are not able to use the support portal to submit a support ticket as it requires the admin to be logged in.

Our domain is XXXXXX
Please help check for XXXXXXX

Thank you.

Jason

Prachi Bolar

Thank you @Jason Cai

Domain should be unsuppressed now. Please try to recover the admin password, You should receive emails

Prachi Bolar

we have noted the domain and have edited the domain and email address from your reply, you should receive emails to your account and the admin account