Can't Access Old Bitbucket Account

Jeffrey Staub

I'm trying to access our company's workspace but am having some trouble.  We were able to gain access to one of the repositories in the workspace through another account, but not the full account. 

As we can no longer login via a username, I tried the suggestion of using old emails, and it seems an email I used was able to do a password reset and shows that I have bitbucket, but it breaks with an "error logging in" message that reloads repeatedly.

I tried going through tech support, but it seems whatever issue I'm having also prevents the support form from fully loading after I enter my workspace url.

Can someone please help me figure out how to get access to our workspace?

Thanks

Ben

Hi Jeffrey,

After performing the password reset on the old email account and attempting to login. Have you tried using a different browser and clearing any browser cache to determine if this makes a difference to the login process?

Cheers!

- Ben (Bitbucket Cloud Support)