How to Collect CSAT and NPS?

Question

I am looking for a way to collect Customer Satisfaction and Net Promoter Score when a ticket is closed. Ideally, an email would be sent out with the survey/questions and the data would be collected on the customers ticket. Does anyone know of an application that would allow me to collect both CSAT and NPS, as well as automating the surveying being sent out on closure?

Septa Cahyadiputra_zgeimr · Answer

Sorry for missing your deployment type tag. Indeed, surveys by ServiceRocket is only available for Cloud. for server and DC, you might want to check out option provided by Appfire:

* https://marketplace.atlassian.com/apps/1213103/surveys-for-jira-jira-customer-surveys?hosting=server&tab=overview

regards,
Septa Cahyadiputra

Brady Buttrey · Answer

Does this have support for the Data Center version? I am only seeing Cloud availability.

Septa Cahyadiputra_zgeimr · Answer

Hi @Brady Buttrey

Obviously, I would highly recommend you to look into Surveys for JSM by ServiceRocket which allow you to build the required survey to measure industry-standard metrics like NPS, CSAT and CES.

* https://marketplace.atlassian.com/apps/1226239/surveys-for-jira-service-management?hosting=cloud

If you want to see it in action, please do let us know. We would be more than happy to demo the product for you.

Regards,
Septa Cahyadiputra