installating jira service management on linux

Question

Hi

I'm trying to install jira service management on linux rhel9.

I have followed these links:

- Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Documentation

- Installing Jira applications on Linux | Administering Jira applications Data Center 10.3 | Atlassian Documentation

* $./start-jira.sh

Atlassian Jira Version : 10.3.2

Using JIRA_HOME: /var/jirasoftware-home

Server startup logs are located in /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/logs/catalina.out

Using CATALINA_BASE: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone Using CATALINA_HOME: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone Using CATALINA_TMPDIR: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/temp

Using JRE_HOME: /usr/lib/jvm/java-17-openjdk-17.0.13.0.11-4.el9.x86_64

Using CLASSPATH: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/bin/bootstrap.jar:/appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/bin/tomcat-juli.jar

Using CATALINA_OPTS: -Xms384m -Xmx2048m

Using CATALINA_PID: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/work/catalina.pid

Tomcat started.

* It seems to start properly, processes are listening on configurerd ports:

$ ss -tulpn | egrep '8080|8005'

tcp LISTEN 0 1 127.0.0.1:8005 0.0.0.0:* users:(("java",pid=6732,fd=444))

tcp LISTEN 0 100 0.0.0.0:8080 0.0.0.0:* users:(("java",pid=6732,fd=161))

When i'm trying to access to http://localhost:8080, it's doesn't respond.

Could you help me to debug?

Thanks,

Regards

Rilwan Ahmed · Accepted Answer

Hi @CDC - DBA Team ,

Welcome to the community !!

1. Are you trying to access jira using http://localhost:8080 from Linux machine browser where jira in installed? If not, then you should try accessing using IP Address:port from your laptop/pc
Example: 11.111.11.111:8080

2. Check if there is "Server startup" in catalina.out. This will say the process is started or not. 
grep -i "server startup" catalina.out