How do I manually renew my Maintenance

Question

Hi,
My credit card cancelled, which caused an outage of my atlassian services.  I entered a new credit card, then everything went back to normal.  However, I was just told my account has expired, even though I submitted new credit card information a couple days ago.  When I try to manually renew, I am unable to select the only Atlassian On Demand license I have.

I've tried to contact several departments (sales, support) from atlassian, but nobody has responded.  Does anybody have any insight as to how manually renew my on demand maintenance so I can start using JIRA and not get my information deleted?

Thanks,
Dave

Isabelle · Answer

Hi David,

I can see that our sales team got back to you yesterday.

Let us know if you have any further questions.

Isabelle, Renewal Specialist,

Atlassian Amsterdam

Nic Brough -Adaptavist- · Answer

You might want to raise this as a support request at https://support.atlassian.com as well - that way it's tracked for you.

Norman Abramovitz · Answer

I believe you will need to wait until Atlassian contacts you.