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I can't login to my legacy account

unknown

I haven't logged into my personal Bitbucket in quite some time (like since 2018). Been using GitHub at work and personal projects. I decided to get on and see if any old projects could be moved to GitHub or if I still wanted to work on them / archive them. I find out that I have to use my Atlassian ID to log in. I have an Atlassian ID... however it doesn't appear linked to my old Bitbucket anymore and there doesn't appear to be a way to log in to my old account whatsoever, even with password resets and magic links. Any fixes for this?

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taras_di

I think I may have the same issue. I haven't looked at one of my personal repos since I think 2023. I've moved machines so lost the SSH key, and went to log into my account to upload the new ssh key. However when I log in, I can't see this repo (I don't really have any repos!). I'm not 100% sure that the account I'm logging into is the account that owns my repo, but 99% sure that the email I used to reset the account password and now log in under is the same as the account used that created and owned my repo.

Is there some way to verify the repo owner from the remote URL? The remote URL appears to have this pattern git@bitbucket.org:<username>/<repo-name>.git

Ben

Hi @[deleted]@taras_di

You can check your git configuration to find the email address associated with your local repository - you will need to use this email to login:

git config --list

If you are trying to login, and receive a notification that you are being sent an email - you'll need access to the email linked to your account to verify your identity. Unfortunately, if you lost access to that email - there is nothing further we can do to assist. This verification is a security requirement that cannot be bypassed.

Cheers! - Ben (Bitbucket Cloud Support)

unknown

I know the email I used. The problem is I used to use a username (blairg23) and password, which I do know. When I log in however, it redirects me to Atlassian ID login and I have to use my email (this one, blairg23@gmail.com) and that brings me to this empty Bitbucket with no repositories in it. This is the email I used to login previously.

taras_di

This is *exactly* what is happening in my case.

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