Timesheets for Jira | Submitting Time Spent Stuck Processing

Question

I am a branch IT helpdesk person who has a user with an issue with Timesheets for Jira.

User is attempting to put "Time Spent" into timesheet. Puts in time & work type, then clicks save. A dotted wheel shows up that indicates it is processing but dose not complete the action and stays on the processing icon with text "Status : 1 of 5".

No other users have this.

I have not tried anything yet but I was wondering if anyone has some ideas for first steps to trouble shoot.
Is there any user side things I could try before escalating to our corporate helpdesk?

I am new to Jira and am not an administrator of the software.

Shane Lortie · Answer

Thank you. I will do that.

Lisa Teves {Appfire} · Answer

Hi @Shane Lortie

If you're using Timesheets for Jira and experience an issue, I'd recommend submitting a ticket to Appfire's support team. They should be able to look into it and help quickly! I hope this helps!

Shane Lortie · Answer

User is using Chrome, Tried a log out login, cleared out browser cash and like.

Also user is only having the issue when using the bulk fill option. Individual is apparently working.