How we can get to know why some bot/user get rate limited

Question

Hello,

One of our jira user is using a bot account to perform read operations to Jira via API, In the jira system setting the rate limit is configured for 5 requests per minute.  on 2nd Feb bot owner received the error "Rate limit Exceeded" Now as Jira admin, we need to find out why they received the rate limit error in the jira application logs, at first glance at logs we only see calls like

2025-01-02 12:04:03,033+0000 http-nio-8080-exec-16 url: /rest/api/2/search; user

apart from that, we don't see any rate limit error in the logs, so we can find the cause and tell the user to make changes in their script.

Thanks,

Florian Bonniec · Answer

Hi

You should have header added to the response of the call that has been limited (429).

I guess X-RateLimit-Remaining is 0 when you reach the limit.

Amol Dongare · Answer

Hi @Florian Bonniec adding the package com.atlassian.ratelimiting.internal.requesthandler.logging
We only see the rate limited users but how to find the exact cause of the rate limit, like on which request it blocked, which was GET or POST call

Florian Bonniec · Answer

Hi @Amol Dongare

You can find all the information related to rate limit in this documentation.

Regards