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Hide Issue Types with ScriptRunner Behaviors (not working)

Büşra Saltık

Hello,

I am using behaviors to hide specific issuetypes, i did the configuration (added a server side script to issuetype field in scriptrunner/behaviors) 1 week ago, it was working fine but now it doesnt work.

What could be the reason?

I tried this script as well but it is switching it back to the ones that specified rather than hiding it.

Jira Data Center v9.12.7

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Rilwan Ahmed

Hi @Büşra Saltık ,

Welcome to the community !!

You have shared the link for plugin version 6.33.0. Script runner 6.33.0 is not compatible with Jira datacenter 9.12.7.

Script runner 8.22.0 and above is only compatible with Jira 9.12.17.

As you said, "1 week ago, it was working fine", was there any upgrades to plugin or Jira version in recent days ?

You can find the updated way to restrict Issue type here for the latest plugin version: https://docs.adaptavist.com/sr4js/9.6.0/features/behaviours/behaviours-examples/restricting-issue-types

Büşra Saltık

Hi @Rilwan Ahmed

Thank you for your reply.

We are using Scriptrunner version 8.30.0

We renew the service management licence yesterday. Could that be the reason? All the other behaviors are working fine, only the one for issuetype field is not working.

Rilwan Ahmed

Hi @Büşra Saltık
Did you check the license for plugin ? Is it expired or not. Same number of user license as JSM ?

Meantime try to recreate it using the steps given in https://docs.adaptavist.com/sr4js/8.30.0/features/behaviours/behaviours-examples/restricting-issue-types

I suggest first you try in Test environment. If test environment does not exist, try only for test project.

Büşra Saltık

Hi @Rilwan Ahmed

Everything is valid. When i apply the script given in the link;

When I select the issue type that should be hidden, it converts it into a visible issue type and allows me to select it, but it doesn't hide the other options

Thank you for your help!

Ram Kumar Aravindakshan _Adaptavist_

Hi @Büşra Saltık

Based on what condition do you intend to hide the Issue Type? Is it based on the User's Group or Role?

I have provided a solution for the former in this Community Post.

I'm looking forward to your feedback and clarification.

Thank you and Kind regards,
Ram

Büşra Saltık

Hi @Ram Kumar Aravindakshan _Adaptavist_ ,

Thank you for your help.

I don't have a condition. I have several issuetypes in my scheme and i want to hide some of them so that the other projects using the same scheme wont be affected. I also did the project mapping in the behavior.

When i try your solution it doesnt allow me to pick issuetypes that i want to be hidden but it doesnt hide it. It just switches back to allowed issutype

import com.atlassian.jira.component.ComponentAccessor
def issueTypeField = getFieldById("issuetype")

def hiddenIssueTypes = [
    "Analysis", "Epic"

]

def issueTypes = ComponentAccessor.getConstantsManager().getAllIssueTypeObjects()
def visibleIssueTypes = issueTypes.findAll { it.name !in hiddenIssueTypes }

issueTypeField.setFieldOptions(visibleIssueTypes.collectEntries { [(it.id): it.name] })

Ram Kumar Aravindakshan _Adaptavist_

Hi @Büşra Saltık

Please share a screenshot of your Behaviour configuration. I need this to check how you are associating your Behaviour configuration with the Projects and rerun the test in my environment.

Thank you and Kind regards,
Ram

Büşra Saltık

Hi @Ram Kumar Aravindakshan _Adaptavist_ ,

Thank you for your help!

It turns out that the issue is specific to my user account; other users are seeing it as it is supposed to be.

Interestingly, when I use "Switch User" and view it from someone else's account, I see all the issue types. However, when I ask the actual user, they confirm that they do not see all the issue types.

I am still curious why that is happening.

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