Is there a way to make mandatory fields in a project work when we use email to ticket channel?

Question

We have datacenter version of jira.  Prviously we just used the portal for user to put requests in.  today we enabled email to ticket requests by allow users to email a mailbox that will turn the email into a request in a project.  When we turn on Location as a madatory field in the portal, emails to ticket fail because it can't find the mandatory "location" field.

Trudy P Claspill · Answer

Hello @Alex Pytlak

With only native Jira functionality, you cannot have addition Required fields for the Request Types that are created via email. The native handling of those emails is not able to parse the data into issue fields beyond filling in the Reporter (sender), Request participants (CC), Summary (email subject), and Description (email content).

Lucas Knorr · Answer

@Alex Pytlak you could use plugins like Email this Issue or JEMH to parse the incoming Mail and set field values.