I have the feeling my email address is associated with two Bitbucket accounts - one of them from 2013. I've tried different browsers, in incognito/private windows, clearing the cache & cookies, disabling add-ons, etc. The message below keeps coming up. I believe the Bitbucket account is `/ ` - and I'm trying to accept an invite to join a client's project. Can you help!? We couldn’t log you in You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Trouble Logging In with Google SSO

Robert Bowman III

I have the feeling my email address is associated with two Bitbucket accounts - one of them from 2013.

I've tried different browsers, in incognito/private windows, clearing the cache & cookies, disabling add-ons, etc.

The message below keeps coming up.

I believe the Bitbucket account is `/<workspace-id-redacted>` - and I'm trying to accept an invite to join a client's project.

Can you help!?

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again. Screenshot 2025-01-07 at 3.15.30 PM.png

Accepted answers

Theodora Boudale

Hi Robert and welcome to the community!

The Bitbucket Cloud account with the same email address as your community account was in a dormant state, which is why you were seeing this error.

I reactivated the account, can you please try logging in when you have some time and let me know if the issue is resolved?

A certain email address cannot be associated with two accounts, I believe that you are referring to workspaces in your post. You account indeed has access to multiple workspaces, you can find them here (after you log in):

https://bitbucket.org/account/workspaces/

You can navigate to this page from https://bitbucket.org after you log in by selecting your avatar (top right corner) > All workspaces.

Please feel free to let me know if you have any questions!

Kind regards,
Theodora

All comments

Robert Bowman III

Update: I revoked the "Sign in with Google" permissions, and tried again - but am still having the same issue.

Theodora Boudale

Hi Robert and welcome to the community!

The Bitbucket Cloud account with the same email address as your community account was in a dormant state, which is why you were seeing this error.

I reactivated the account, can you please try logging in when you have some time and let me know if the issue is resolved?

https://bitbucket.org/account/workspaces/

You can navigate to this page from https://bitbucket.org after you log in by selecting your avatar (top right corner) > All workspaces.

Please feel free to let me know if you have any questions!

Kind regards,
Theodora

Robert Bowman III

Wooo! That did it, thank you @Theodora Boudale 🙌

And yes to the Workspaces - I've updated on my end, now.

Appreciate your help!

Theodora Boudale

You are very welcome, Robert! It's good to hear that the issue is resolved!

Just a heads up, I removed the workspace id from your question to protect your privacy.

Please feel free to reach out if you ever need anything else!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

bitbucket

bitbucket-cloud