Automation rule for checking if issue request type has been created within a yearly timeframe

Matt S_vqgoju

Hi all,

I'm new to Jira and have been looking at automation rules for some of the issues I am having. I would love some help on the logic for an automation rule to check:

- if a reporter submits a particular issue type request:

- check if they have made the same type of request within the last year (or a set date range)

       - if yes, send an email saying exceeded amount of requests allowed and close issue

       - if not, create the issue as normal.

Any guidance would be appreciated,

Thanks

Trudy P Claspill

Hello @Matt S 

Welcome to the Atlassian community.

Have you tried to create this automation rule? If so, please share with us what you have so far an on what part you are stuck.

The basic structure would be:

 

The trigger for the rule is Issue Created.

1. Next add a condition to check the type of the created issue. I am unclear if you want this to be based on Issue Type or Request Type. Request Type is an attribute specific to Service Management projects.

2. Use a Lookup Issues action to execute a JQL to see if there are any issues of that same type by the same reporter created within the past 365 days.

3. Add a condition to check the size of the results set from that action to see if it is greater than 1. There should be at least 1 issue in the results set because of the issue just created.

4. If the result set is greater than 1 then transition the current issue to the desired status.

5. And send an email to the reporter.