Blacklisted IP

Question

Hi

Our server was hacked and used for sending spam email. We fixed it and all is good now.

But our IP went into the global blacklists. We have requested the IP removal, but since the listing we are not able to SSH from the server into Bitbucket.

How can we whitelist our IP?

Thanks

Ben · Answer

Hi @dhcmega

Please check your email for further correspondence :)

Cheers!

- Ben (Bitbucket Cloud Support)

dhcmega · Answer

Yes, thank you!

UTC -3

Regards

Ben · Answer

Hi!

This is not something that would be possible to answer by our community, as it will require us to investigate from our end.

May you please let me know your timezone so I can raise a support ticket on your behalf?

Cheers!

- Ben (Bitbucket Cloud Support)