Unable to Access Jira Work Management Due to "Suspended" Status; No Billing Information Available

Akhmad Meidiansyah

 

Hi Community,

I am the Organization Admin (acting as a Master Admin) for Jira Work Management, but I’m currently facing a critical issue:

1. When I try to access my Jira Work Management instance, I see the message "Your Atlassian Cloud products are suspended."
2. I navigated to admin.atlassian.com to check the billing status and payment details. However:
   • There is no information about the billing cycle or next billing date.
   • When I try to manage my product subscription, it says I don’t have access, even though I’m the Organization Admin.
3. I tried reactivating the subscription by contacting Atlassian Support, but I am always redirected to self-help resources.

My questions are:

• Is there an ongoing issue with Atlassian Cloud billing or subscription management?
• Why would the Organization Admin be unable to view or manage billing information?
• Are there additional steps I can take to resolve this issue and reactivate my instance?

This is causing significant disruption to our workflows, so any assistance or guidance would be greatly appreciated.

Thank you!

Akhmad Meidiansyah

1. I contacted Atlassian Support through the link below and provided written consent to be added as a Billing Admin.
2. Atlassian Support promptly updated my account, granting me Billing Admin access.
3. I followed these steps to manage billing:
   • Logged into the cloud site.
   • Navigated to Billing Permissions and added additional Billing Admins for redundancy.
4. Ensured adequate funds were available on the credit card and updated payment details.

 

https://www.atlassian.com/company/contact/general-inquiries#/