I can't receive invitation email from my new employer

Question

I rejoin the worked for before taking a study leave and now I resumed and my email was restored since last week but I am not receiving invitation email from bitbucket. my email is <email_removed_for_privacy>

Theodora Boudale · Answer

Hi @Buhari Nasir and welcome to the community!

If your email account was inactive and Bitbucket sent you an email during this period, then your mail server would respond with a hard bounce and your email address would be placed in our suppression list.

I removed your email address from our suppression list. Can you please ask your admin to send you a new invitation? A new invitation needs to be sent, as the previous ones were dropped.

Just a heads up, I removed your email address to protect your privacy as this is a public forum. Atlassian staff can see the email address of your community account, so you don't need to post it.

Kind regards,
Theodora

Ted Nieblas_xoxnwo · Answer

@Buhari Nasir

You will need to contact your company's jira administrator to troubleshoot this issue. If you have the same email address/account as before, you likely need your product access restored.