My company has standard plan, but me and admin does not have ability to change permission

Question

My company has standard plan and when I try to change permissions to restrict deletion of ticket and set permission to only reporter I see that button is disabled and in small modal I can read the following.

*Permissions aren't editable on the current plan. Upgrade to customize permissions.*

Marine Gasparyan · Answer

Hi Cristian! Sorry for such a late response .
I can see that we have 2 jira products, 
 number 1 on screen is free is it Jira Software? I can't see anywhere that it is for Jira Software. 
And second Jira, which is payed.

Cristian0791 · Answer

Hi Marine,

I see that you have a Standard Jira Service management and a free Jira Software.

Can you check if the project where you are trying to change the permission is a Jira Software one?

Marine Gasparyan · Answer

@Cristian0791 sorry, do you have any suggestion ?