Can we set notifications on a JIRA request for follow up at a later point in time

Shivangi Dubey

I have received a request from management, they want me to set-up a calendar for all service desk agents so, they would get alarm notification for issues near the due date.

Sometimes they get issues raised in Feb. which could only be worked on in June/July for those requests they are asking to set a notification on a JIRA request for follow up later. Is there any solution to this?

QuentinB_g4sf19

Hello,
I think a good solution for your need is to create a filter for the issue
An example : issuetype = "Task" and Status in ("Open", "In Progress") and duedate >= -6d

Save filter and then subscribe the user to this filter : 

https://confluence.atlassian.com/jira064/receiving-search-results-via-email-720416706.html

Regards