Browse call using technical user returns an internal server error in the output

SAP_USER

We have a script which will try to access a jira using a regular browse URL. The HTML browser result is then parsed to get some information regarding the jira. This is done using a technical user. 

Recently the browse response HTML returns a 200 OK code but the content has the below error:

 

Internal Server Error

Internal Server Error Error reference: 235bdf2f-ad45-4bb7-ab53-b9386bf6fb37&l Unable to render full error details at this time.

Please consult the error logs for more information.

The above is a server side error and we have no reference to the error log. 

This call works ok when the technical users are not used. 

vikram_eupqsc

Hi @SAP_USER 

Welcome to Atlassian Community, 

Try to check in other logs -- like catalina.out or atlassian-jira.log or if you have any other logs in <Jira-home directory>logs folder.

or 

This error might be for your instance of JIRA.

if you have a paid subscription please raise a support ticket from below url, so that you can get the solution ASAP. 

https://support.atlassian.com/

Vikram P