Out of the box I don't have any fields shown in the "ask for info" area -- I did not set up this product but am being asked to look at the agent -- I don't see how to add custom fields so that they are available in the virtual agent. Any advice?
Hi @Stacey E. Kimmel-Smith ,
Please follow below article to know how to configure Virtual Agent : https://support.atlassian.com/jira-service-management-cloud/docs/about-the-virtual-agent/
Regards,
Harshit
Hi @Stacey E. Kimmel-Smith
The VA is an option to have user based on using the search field to guide them to a solution or to the correct request type on a portal.
You can't set fields in the VA actions to be filled.
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