Hi,
I am trying to set a specific comment when a certain ticket type is created, and I need to show a custom field value.
The automation rule is set as follows:
Rule Name: Send Incident creation notification on CRITICAL
Status: ENABLED
Actor: level1
Trigger Type: Issue Event Trigger
Issue Event: ISSUE CREATED
JQL expression: issuetype=Incident and Severity=Critical and project in (MY_Project_Template)
Actions
Comment Issue Action
Comment:
NEW Incident notification
||Item||Description||
|Ticket number|$issue.key|
|Description|$issue.summary|
|Start Time (CET)|$issue.created|
|Status|$issue.status.name|
|Market affected|$project.name|
|Service(s) affected|Installation of services & $issue.customfield(12003)|
|Next update (CET)| <TBD>|
|End Time (CET)|<TBD>|
|Impact:|Service installation not working|
|Resolution|To be provided|
|Root cause|To be provided|
Comment Visibility: Viewable by All Users
Send notification?: Yes
When I create such a ticket (Incident/Critical), the comment is set, but the customfield value is not expanded - it is listed as it is:
NEW Incident notification
| Item | Description |
|---|
| Ticket number | <correct ticket ID> |
| Description | test #3 |
| Start Time (CET) | 2016-03-09 00:16:00.0 |
| Status | NEW |
| Market affected | MY_Project_Template |
| Service(s) affected | Installation of services & $issue.customfield(12003) |
| Next update (CET) | <TBD> |
| End Time (CET) | <TBD> |
| Impact: | Service installation not working |
| Resolution | To be provided |
| Root cause | To be provided |
Can anyone help me understand how to get this CF value displayed?
Thanks,
Gabriel
