Freshdesk GET API not working from automation, but working from Postman

Question

Hi,

I am trying to connect jira with freshdesk throught an  automation rule.

FD provides a GET endpoint for retrieving ticket information when using the proper query.

I am using the query parameter in the GET endpoint, and it works as expected when tested in Postman, but in jira automation I always encounter an error.

GET api:

https://test.freshdesk.com/api/v2/search/tickets?query="tag:%27{{issue.key}}%

I am using the correct headers for content-type and authorization

Error in Jira is:

Your outgoing web request configuration is invalid. Please fix the following errors and try again.

* Invalid web request url: https://test.freshdesk.com/api/v2/search/tickets?query="tag:%27KAN-5%27".

Could you help me understand what might be causing this issue?

Marc -Devoteam- · Answer

So the Freshdesk API needs to have special characters in a call converted to HTML encoding.

That's not mentioned :( .

Might be something to raise to them.

Marica S · Answer

@Marc -Devoteam- I managed to solve it!

the query should look like this:

query=%22tag%3A%27{{issue.key}}%27%22

Marica S · Answer

@Marc -Devoteam- same error :/  I tried everything, but problem still exist