Still waiting for one time login email

Lazizhon_Ahmedov

I have request password recovery on Friday November 22. Today is Monday November 25th, but recovery email still didn't come. I cannot access my PRs to review them. Sprint is ending and we have to merge already. it said you'll send the one-time login in 24 hours but it's been 3 days already!

Theodora Boudale

Hi @Lazizhon_Ahmedov and welcome to the community.

I checked our emails logs and I see that we have sent several emails to your email address in the last seven days, including password reset emails and 2FA recovery emails. All of them show to have been delivered to your mail server.

If you haven't received anything, I suggest first checking your Spam folder. If our emails are not there, please check if you have any filters on your email account that would make our emails skip your inbox. If this is not the case, I suggest reaching out to the administrator of your mail server and ask them to investigate why our email don't make it from your mail server to your inbox.

Kind regards,
Theodora