Jira filter results with "!=" or EMPTY

Question

Hi Team

We have a field labeled "Technical Product Owner" with a checkbox that can be marked as "Yes." However, when we try to filter the results, we get incorrect outcomes. We have over 1,000 tickets with the "Yes" checkbox unchecked, but only about 100 tickets are being displayed. Is there a way to obtain the correct results for tickets where the checkbox is unchecked?

......... AND  "Technical Product Owner" != Yes
Or
............ AND "Technical Product Owner" is EMPTY

jira_admin_cu · Answer

I have reindexed the Jira project, and now the filter shows accurate results.

jira_admin_cu · Answer

The project doesn't have any security levels, and it has only one issue type.

Rigo Angulo · Answer

I noticed you mentioned = EMPTY but try to use this:

"Technical Product Owner" is EMPTY

you can try to specify the request type you are working specifically as well. There could also be issue security potentially affecting your search results.