Hi Folks!
Caity Belta here. I work at Atlassian as a Community Strategist. My role involves enabling internal teams like product, marketing, and solutions engineering to engage more with our community. The uptick in AMA's is just one example of our work in action.
Think of me as a community guide for Atlassian teams, representing the capital-C Community. No internal team is off limits for me! Not overwhelming at all, right?
Now that you know a bit more about me, let me share why I'm here and what I’m asking.
If we go strictly by title, the New to JSM group might seem beneficial only for those who consider themselves "new" at one point in time.
Most of us know that the best place to ask technical questions and get reliable answers is the Product collection (aka Q&A) section for Jira Service Management. This is where our Atlassian Support team and fan-freaking-tastic Community Leaders step in to help out. It's not a best practice destination.
But what about JSM Admins & users who aren’t quite "new" anymore? Where do they go for all the things outside of technical Q&A? Where is the best place for Atlassians to meet our community?
I have ideas, and I’d love your input.
We can change the vibe of this group if we want. We can rename it and broaden the definition of "what's in it for you (community members)," while still keeping some helpful "new to" information, like this evergreen "new to JSM" article that Brielle and I worked on.
My part of the deal is to encourage a variety of Atlassians to post more and try new things in this space. You’ll have a say in what you’d like to see.
Poll 1 - Yay or Nay
Poll 2 - Rank in order of preference: What do you want to see more of in this space?
Just to clarify - you all in this group don’t have to change anything about how you interact here. I’m in a unique position to pitch a positive change that could benefit our community, so that’s where this is coming from.
Ideas? Thoughts? Comment below. At-mention me, please.
