Hello! Any help is very much appreciated! I'm trying to make several automations for different applications under different request groups that aren't all selected at the same time or can all be selected at the same time. In this case, we need the automation to loop. There are several applications listed under different request groups. For this example, I've listed 3 below.
- Finance includes - ApplePay & Adyen Portal
- Digital includes - Figma and DAMS
- Atlassian Suite includes - Wiki & Jira Software
Expectation: When creating these automations, we split them up by request group, but they all have the same trigger and are most likely running on the same issue that was just transitioned. They are expected to all run and then populate sub-tasks based on which criteria they met. For instance, if the user selects Adyen Portal from Finance and then Wiki from Atlassian Suite, two sub-tasks should be created on the parent issue. One being Adyen Portal & the other Wiki.
Problem: It will ONLY create sub-tasks for the 2nd, 3rd, and so forth conditions if the 1st condition is selected by the user. It does not continue down or loop. The automation will run, but skips some applications or request groups all together. For instance, if the user selects Adyen Portal from Finance and Jira Service Desk from Jira, the only sub-task that is created is Jira Service Desk. It skips Finance because Adyen Portal is listed 2nd in the automation, but will create the sub-tasks for Jira Service Desk because it is listed first in the automation.
Troubleshooting:
- Adding in the re-fetch issue data between IF conditions, but this made no difference.
- Using IF and then IF/Else
- Adding IF between each each condition and then an AND condition.
Current Automations
Example of Troubleshooting 3
