Unable to pull bitbucket-pipelines-runner image

Dennis Lall_ccfwuo

Hello,

My self-hosted runner is unable to pull the latest bitbucket-pipelines-runner image.

The error I'm getting is:

Error response from daemon: Get "https://docker-public.packages.atlassian.com/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

However, trying this locally (and not on the server running the pipelines) it appears fine.

Is this a case of an IP Block?

Thanks for any assistance,

Dennis

Theodora Boudale

Hi Dennis and welcome to the community!

The error could be caused by a slow or unstable network connection, or, it could be a firewall/proxy that is blocking the request and resulting in a timeout error.

If your server is behind a firewall, please check this page:

• https://support.atlassian.com/bitbucket-cloud/docs/ip-addresses-for-runners-behind-corporate-firewalls/

You will need to allowlist:

• The IP ranges from the section "Valid IP addresses for bitbucket.org, api.bitbucket.org, and altssh.bitbucket.org" on the above page (except the deprecated ones)
  
  
• The domains listed in the section "Domains for Atlassian public Docker images" on the above page
  
  
• IP ranges from the following page
  
  https://ip-ranges.amazonaws.com/ip-ranges.json
  
  filtering to records where the service equals EC2 or S3, and using the us-east-1 and us-west-2 regions.

If you want to configure the runner to operate behind a proxy, please look at this doc for an example on how to adjust the preconfigured command that starts the runner:

• https://support.atlassian.com/bitbucket-cloud/docs/configure-a-runner-to-use-a-proxy/

Just make sure you use the image

docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-runner

without the tag 1, to ensure you pull the latest version.

Kind regards,
Theodora