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2 Custom user fields, missing user should get a Mail

Christoph Schulz_irjo19

Hello Atlassians,

i've tried the new AI Tool which is pretty cool for helping at building automation rules but iam currently stuck, since iam unsure about the correct punctuation & coding.

Iam trying to match 2 user fields and Mail the missing users.

Field A

User 1,2,3

Field B

User 1,3

So i would like to inform only user 2.

AI wrote this into a Variable

{{#issue.customfield_10003.value}} {{^issue.customfield_10126.value}} {{.}} {{/}} {{/}} Screenshot 2024-11-11 092614.png

It didn't work or maybe i did something unexpected.

Regards

Accepted answers

Christoph Schulz_irjo19

{{issue.customfield_10126.value.remove(issue.customfield_10003.value]}}

should this do the it ?

All comments

Ugnius Aušra

Hello @Christoph Schulz ,

Welcome to Atlassian community,

Now if we are trying to solve this problem using Jira automation, i would suggest to do like this:

Check Fields Are Not Empty:

Add an Issue Fields Condition to ensure both Field A and Field B are populated:
- Condition 1: Field A is not empty
- Condition 2: Field B is not empty

Branch Rule / Related Issues (for each user in Field A):

Add a Branch Rule action, selecting For each value in Field A. This iterates over each user in Field A, allowing you to perform comparisons individually.

Condition - Check if User is Missing from Field B:

Inside the branch, add a Condition that checks if the current user (from Field A) is missing in Field B.
Use the following Advanced Compare Condition:

Set the condition to False so it proceeds only if the user in Field A is not present in Field B.

Add User to Missing List:

Create a Create Variable action to temporarily store the missing users as they’re identified.
Set the variable to something like missingUsers, with the value:

{{missingUsers}}, {{issue.Field A.value}}

This will dynamically build a comma-separated list of missing users.

Send Email Action:

After the Branch Rule completes (add this action outside the branch), add a Send Email action to notify yourself or relevant recipients of the missing users.
In the Email Body, you can insert the missing users using the variable {{missingUsers}}: