JIRA-HipChat Authorization, 'Unable to generate an authorization code: Error sending request: 400'

Question

When a user tries to create a room from our local JIRA instance to the cloud HipChat we are using, they are asked to confirm account access. (We host our JIRA and use web HipChat)

The dialog starts like this:

JIRA (local server) will be given limited access to your HipChat (web) group... then has a blue button "Grant access to JIRA.

After the user clicks the blue button they get the error in the title.  I can't figure out what rights I need to grant to make this work (as a site admin it works for me).  I have tried making the user an admin in HipChat, an admin in JIRA, I have double checked all JIRA permissions.  I am stumped.

Does anyone know what I need to do to make this work?

Thanks!

Suchit Kharatmol · Answer

Hi Scott,

Thank you so much for your help! It is worked for me as expected.

Thanks,

Suchit Kharatmol

Scott Strmel · Answer

Login to JIRA. Select Administration->Applications->HipChat. The page should be /plugins/servlet/hipchat/configure. Verify that the in the link matches the Base URL defined in the JIRA system settings. If it matches remove and recreate the HipChat integration.

Suchit Kharatmol · Answer

Hi Scott,

We are also facing the same problem.Could you please share the detailed steps for resolving this error.

Appriciate your help!

Awaiting for your reply.

Thanks,

Suchit Kharatmol