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How to display custom value in a list of Jira tickets sent via email using Jira automation?

Erfan Afthab

I have a custom field named 'Release Month' of type Paragraph (supports rich text) in every ticket. I want to send the list of tickets in a fix version via email to a set of users. This list should include the above custom field.

I used Jira automation and managed to trigger the email, but the custom field is not displayed. The standard 'Issue' fields are displayed.

The content section of the email looks like this:

Look up issues starts here

* {{key}} - {{summary}} - {{issue.customfield_1234}} - {{issue.Release Month}} {{/}}

Look up issues ends here

As you can see, I tried the different variations I read on the internet to fetch the custom field. 1234 is the customfieldID of Release Month. The email displays the standard fields Key and Summary. Also the intended bullet points show up as asterisk(*)

The output I am expecting is an email with a bulleted list of tickets and their release month. If this works, I might consider converting the list to a table.

Any help will be highly appreciated.

Accepted answers

Hans Polder_7ci2ta

Hi Erfan,

Without looking into your rule in too much detail straight away, what I notice is that you've used the 'issue.' part in the referring smart values. You've done this for the custom field, but not for the key and summary. And there lies the answer: When you're using LookupIssues, it already assumes you're looking 'in the issue', hence you don't want to add the 'issue.' part in the smart values.