Issues while trying to login

Question

Hi everyone,

I am a long-time user; however, I have not logged in for years now, which I believe is the root cause of the bellow issue when logging in again.

We couldn’t log you inYou may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.As stated in multiple posts, I have tried different browsers/settings. Any help is appreciated. Thanks in advance.

Theodora Boudale · Answer

Hi Jared,

I moved your other answer to a new question here: https://community.atlassian.com/t5/Bitbucket-questions/Issues-while-trying-to-login/qaq-p/2857336

I will look into it and I'll reply to the new question.

Please create a new question when you need help instead of posting on someone else's; in the past we've had multiple requests from many different users in a single question, and then the question becomes convoluted and it's more difficult to keep track of the requests.

Kind regards,
Theodora

Jared Green_0z5jpz · Answer

I have the same issue...can you do the same for me?

Theodora Boudale · Answer

Hi Vinicius and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you saw.

I reactivated your account. Can you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora