Creating a Custom Report for Dashboard

Question

Newbie. I have created a Custom Report Using "New vs Completed" but the resolved date is not the date I want to use as a measurement.  I want to use the Date a device entered a Status as the resolved date.  Just so you know the use case, my metric is time Order placed to time order shipped, but resolution is time order was received by the end customer and is self-reported by the customer then the ticket is closed as resolved.  Is there a different report I should use?

Danut M _StonikByte_ · Accepted Answer

Hi @Ken Wells,

Take a look at the Cumulative Flow Diagram report. By using this report you should be able to see the number of issues (orders) in each status along the time, which I guess is what you actually want.

See also https://confluence.atlassian.com/jirasoftwareserver/cumulative-flow-diagram-938845656.html

Danut.

Doreen Undiri · Accepted Answer

Hi @Ken Wells

Since you want to measure the time from Order Placed to Order Shipped , Control Chart is likely the best option. Control chart tracks cycle time or lead time based on status changes. This will allow you to see exactly how long it took for an order to move from Order Placed to Order Shipped,

More info about control chart 👇

Control chart

Dd