nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Create button does not add issue to the board

Matthew Barber_us18he

The create button does not add issue to the board, but it does add it the the issues. I have checked the mapping and filters and its not that. If i create the issue in a column it is created as expected.

Very weird issue. Any help would be most appreciated.

Matt

Screenshot 2024-10-29 at 15.26.02.png

Accepted answers

All comments

Jehan Bhathena

Hi @Matthew Barber

Please can you share a few more insights into the Mapping and filters?

Board is usually reflects the issues instantly, can you check if refreshing the page shows the issue after that? If yes, then it maybe a bug in the UI.

Matthew Barber_us18he

To be honest, it’s a really simple board with 6 columns and some automation that I stripped out. Filters are basic (high priority, etc.). I’ve tried everything, and it just won’t work. When I create an issue, it gets moved to the ‘All Issues’ but won’t get added to a column. All fields are viewable, and there are no specific rules.

Jehan Bhathena

Would it be possible to share an image of the board's filter, and the ticket being created, also the column setup? It would help identify the setup better.

Doreen Undiri

@Matthew Barber It sounds like the issue may be related to either the board’s filter criteria or status mapping.

First, double-check the board filter and sub-filter settings to ensure newly created issues meet the criteria to appear on the board; sometimes, even a simple sub-filter can unintentionally exclude issues.

Secondly verify the status mapping in Board Settings to make sure each status in the workflow is mapped to a column—if the initial status of a new issue isn’t mapped, it won’t appear on the board.

Additionally, consider if there might be any project-level automation rules or post-functions impacting the initial status or placement of newly created issues.

Goodluck

Trudy P Claspill

Hello @Matthew Barber

Welcome to the Atlassian community.

With what type of project are you working? Get that information from the Type column on the View All Projects page under the Projects menu.

If you are working with a Software project are you working with a Kanban board or a Scrum board?

What type of issues are you creating? Some issue types don't display as cards on boards for some project and board types.

Matthew Barber_us18he

Hi, thanks for getting in touch. Some screenshots are attached. It’s just such a weird issue; perhaps re-indexing might trigger it to sort itself out. I’m using a team-managed software project.

Screenshot 2024-10-30 at 07.29.57.png Screenshot 2024-10-30 at 07.26.23.png

Trudy P Claspill

I see in one of your other replies you indicated you are using a Team Managed project.

Is it a Software, Business, or Service Management project?

If it is Software, is the board a Scrum or Kanban board? If it is a Kanban board, do you have the Backlog option enabled?

In a Team Managed Software project, if the Backlog feature is enabled then issues created using the Create button from the menu bar will automatically be added to the Backlog issue list on the Backlog screen. This is separate from the list of issues displayed on the Board. If you have the Backlog enabled and you want an issue immediately displayed on the board when you create it, you would need to use the +Create issue option shown at the bottom of the columns in the Board view or at the bottom of the Board list on the Backlog screen.

Screenshot 2024-10-30 at 12.48.55 AM.png

Trudy P Claspill

@Matthew Barber

You said:

OK so it appears as though any change of status e.g. DONE back to BACKLOG does not work.

What do you mean it doesn't work? Do you not have the option to change the issue status? Are you getting an error message?

Matthew Barber_us18he

No error messages it just goes in to the backlog....hang on perhaps its because it setup as a sprint board can it just adds to the backlog and not the backlog column on the board.

I just saw that it Screenshot 2024-10-30 at 16.23.37.png has the sprint option.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-work-management

jira-work-management-cloud