Random error while uploading data to media

Lou Andrew Navarro

Hi, we have some builds that are running in self-hosted runners (macOS & Windows env). Once in a while they both fail and gets this error:

[6ddd3b85-1, L:/0.0.0.0:56246 - R:api.media.atlassian.com/104.192.137.17:443] The connection observed an error

io.netty.handler.timeout.ReadTimeoutException: null

 An error occurred whilst uploading data to media.

io.netty.handler.timeout.ReadTimeoutException: null

Wrapped by: org.springframework.web.reactive.function.client.WebClientRequestException: nested exception is io.netty.handler.timeout.ReadTimeoutException

at org.springframework.web.reactive.function.client.ExchangeFunctions$DefaultExchangeFunction.lambda$wrapException$9(ExchangeFunctions.java:141)

Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException: 

Error has been observed at the following site(s):

*__checkpoint ⇢ Request to PUT https://api.media.atlassian.com/upload/


Removed some of the sensitive data so some part of the logs may not make sense. After a few days the builds would pass but its becoming an inconvenience when we need the builds asap and this timeout error happens. 

I can also confirm that the builds are not getting blocked by the firewall. 

Syahrul

G'day, @Lou Andrew Navarro 

There are a few reasons why you might have received this error. Typically, it occurs due to the following issues:

1. Large artifacts or cache files causing a timeout during upload.
2. Firewall or antivirus software performing packet filtering on the file during upload, which results in a timeout.

If the cache and artifacts is small then I suggest discussing these issues with your network team. Check if there is any packet filtering or capturing happening on the runner. If so, you may need to allow the URL <a href="https://api.media.atlassian.com/" target="_blank" rel="nofollow noopener noreferrer">https://api.media.atlassian.com/</a> to resolve the issue.

Let me know how it goes

Regards,
Syahrul