"We couldn't log you in" error message

Question

Hi,

I invited an email to my workspace.

The email received the invitation but when it trys to login, it gets this error:

"We couldn't log you in" error message.

Do you need the email invited to solve the problem, or is my workspace issue?

Thanks

Theodora Boudale · Answer

Hi Giacomo,

We need to know the email address of the affected account (the email that received the invitation). However, I do not recommend posting it here, as this is a public forum.

Is it the same email as the one of the community account you used to post this question?

If not, can you please log in to https://community.atlassian.com/ with the affected email and leave a reply below my answer? I will then be able to view the email address of the account that posted the reply.

Kind regards,
Theodora

Giacomo Masseroni · Answer

Hi @Tansu Akdeniz , thanks for the replay, but I still get the error.

I'm using Chrome on Mac with no extensions.

I've deleted all atlassian.* and bitbucket cookies.

I can successfully log in to Jira and Confluence. I still get the same error message from Bitbucket.

Tansu Akdeniz · Answer

Hi @Giacomo Masseroni

Please check this page: "We couldn't log you in" error message