Cannot make any transition after issue created, probable re-index problem

Question

Hey guys,

Today, I am facing this issue in more than one projects. Issues are creating but the workflow is not indexing, so issues are becoming zombie. Cannot make any transition:

There is no problem in conditions, permissions, etc, already checked.

Usually, for this kind of problem, we are reindexing the system or changing the workflow. However, these projects that I am facing problems are too big to change workflow. And right now it is not possible to reindex.

How can I fix that problem efficiently? I am open to all solutions including DB and scripting.

Radek Dostál · Answer

Transitions have nothing to do with indexes. Indexes are for search purposes, and search purposes only.

One of these should apply to your scenario:

- there is a workflow condition on all transitions from the issue's status preventing you from seeing them

- you do not have 'transition issues' permission in the project

- the workflow's create step is invalid and does not contain the right post-functions that it should (there should be a post-function to store the issue's status, metaphorically speaking); this case is unlikely, but it can create issues without a valid status for it's workflow

Trudy P Claspill · Answer

Hello @stuck

Why is it not possible for you to reindex?

The problem you are facing is typically a workflow Conditions issue where Conditions limit who can execute transitions or a project Permissions issue. If you have confirmed that neither of those is the cause then your Jira Administrator should open a support case directly with Atlassian.

https://support.atlassian.com/contact/#/