Unable to set up 2-step verification. Email never received

Question

Hello,

I've been trying to set up 2-step verification in Bitbucket.

However, I do not receive the associated email after doing that. So I cannot save the setup.

Since my account also exists as "Atlassian ID" - for marketplace/subscription purposes - I've set 2-step there. It worked the first time.

But not for the "standard" Bitbucket Cloud - I cannot save as the email never arrives.

Maybe it's the case of being on the suppression list?

Thanks a lot,

Juraj

Patrik S · Answer

Awesome, @Juraj P_ ! Glad to have been of some help :)

Juraj P_ · Answer

Thank you @Patrik S , it worked!

Patrik S · Answer

Hey @Juraj P_ ,

and welcome to the Community!

I confirmed your email was indeed added to the suppression list cause the latest attempts of Atlassian to send you an email were bounced back by your email server with the following message:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I have removed your email from that list, and if your mailbox is working properly and able to receive email from other sources as usual, you should now be able to receive atlassian emails as well.

Could you try setting up 2FA again and let us know if the email is now successfully delivered?

Thank you, @Juraj P_ !

Patrik S