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How to append a new line to a multi line text field

vincenzo.spatafora

Dear ALL,

I would like to implement an automation rule in order to append the last comment of an issue to the multi line text field of this issue without overwriting the existing lines.

My syntax is:

{ "update": { "customfield_27200": [{"set":"{{issue.comments.last.body}}"}] } }

but it doesn't work.

I have also tried with "set" (instead of "add") and it doesn't work either.

Can you please let me know?

I use Jira DC version 9.12.12.

Thanks in advance, Vincenzo.

Accepted answers

Marc -Devoteam-

HI @vincenzo.spatafora

In you automation rule, select the field where the comment needs to be added.

place first the smart value {{issue.,name of the custom field}}

Then add extra line (enter), twice.

On the second new line set the smart value {{issue.comments.last.body}}

All comments

Marc -Devoteam-

HI @vincenzo.spatafora

In you automation rule, select the field where the comment needs to be added.

place first the smart value {{issue.,name of the custom field}}

Then add extra line (enter), twice.

On the second new line set the smart value {{issue.comments.last.body}}

vincenzo.spatafora

Thanks @Marc -Devoteam-.

Not sure I fully understand.

Do you mean from "Edit issue" to select my multi line text field and then to add {{issue.comments.last.body}} as for below:

Cheers, Vincenzo.

Marc -Devoteam-

Hi @vincenzo.spatafora

Yes the Edit action and select the multiline field

But add :

{{issue.For Information}} or {{issue.customfield_27200}}

{{issue.comments.last.body}}

The first smart value is to retina the original content.

Check which smart value you need to retain the original field value the name or custom field ID

vincenzo.spatafora

Hi @Marc -Devoteam-,

tried out both cases and it didn't work for me.

I have logged the value of either

{{issue.For Information}} and {{issue.customfield_27200}}

and the log is empty actually.

Thanks, Vincenzo.

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