Whenever a ticket is resolved in jira , when the user gives a rating 4 out 5. (For example if user gives rating 4 I am getting one rating in the mail notification. please find the screenshot.
Hi @Lokesh Reddy, welcome to the Atlassian Community!
Could you please specify what goes wrong in the email notification?It helps the good Samaritans of this community to give you a proper answer to your query.
Hope you find the time to formulate what's going on at your end,
Dick
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Hi @Dick ,
Whenever a ticket is resolved in jira , when the user gives a rating 4 star out of 5 star, (For example if user gives rating 4 star , I am getting one star rating in the mail notification.Kindly help me out on this issue.
Hi @Lokesh Reddy ,
A good start to solving this problem would be for you to share the automation you're probably (?) using to send the email. Be sure to also send the right-hand-side of the screen when focusing on key steps.
Thanks for sharing the details of your problem a bit more,
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