Attachment alert in jira cluster datacenter

Question

Hello all, I have jira cluster datacenter with 3 nodes. But i keep getting attachments alerts whenever i added a new attachment to an issue, I couldn't access it. the alert is like the following: The attachment (< attachment> ) for issue (< issue> ) could not be read.

Samuel Gatica _ServiceRocket_ · Answer

Hi @Asmaa Elsayed

If you are observing frequent missing attachments or all attachments can't be accessed, check the configuration of your file system across all nodes in JIRA Data Center. If no configuration problem exists, use the guide below to confirm if the permissions of the file system are correct.

The file system permissions are not correct.

Go through the Actions in Jira server fails with FileNotFoundException in the Jira logs KB article to verify and/or fix the permissions.

Missing recent attachments due to Upgrade using XML backup

JIRA has been upgraded using XML backup, and the database backup is taken after the attached files backup, then it may refer to newer files that are not in the attachments folder as the files backup is taken before the database backup.

Best regards

Sam

Asmaa Elsayed_strbcj · Answer

Yes it failed with this result The attachment (< attachment> ) for issue (< issue> ) could not be read.

Samuel Gatica _ServiceRocket_ · Answer

Hi @Asmaa Elsayed

Have you confirm if the Attachments health check fails in your instance?

Take a look to this doc https://confluence.atlassian.com/jirakb/attachments-health-check-fails-in-jira-server-744526718.html

Best regards

Sam