2FA reset request email not being received

Rob Aimes

I worked for a company, I then left said company and after some time I'm now back at said company. During this time my company account for the relevant password manager and authenticator applications were deleted. As such, I can no longer access it, nor can it be reinstated as it was deleted, not deactivated.

After reading one of the suggested articles I've waited the 24 hours to receive the reset email to no avail. Admittedly, I only discovered there was a 24 hours waiting period until I'd requested the reset a number of times. Because of this, or the fact the email was inactive for a period, I'd imagine my email is probably on the 'suppression list' as described in another question with the same problem.

I need to be able to access the relevant repositories to begin upcoming work, so any assistance in getting this working would be much appreciated.

Patrik S

Hello @Rob Aimes ,

The last few emails atlassian attempted to send to your email address were bounced back with the following error message:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

which cause the email to be added to an internal suppression list that helps prevents Atlassian email domains to be flagged as Spam.

I went ahead and removed your email from that list, which should allow you to receive new emails going forward. So you don't need to way additional 24 hours, I've also re-sent the recovery 2SV email to your address.

Let us know in case you still don't receive it.

Thank you, @Rob Aimes !

Patrik S