How to Retrieve the User Who Deleted a Comment

Question

I’ve set up an automation to send an email whenever a comment is deleted. I used initiator.Displayname to identify the user who performed the deletion, but it consistently displays the name of the automation rule creator instead. Can you advise on how to correctly capture the name of the user who deleted the comment?

Bill Sheboy · Answer

Hi @Scarlet

Just following up to learn if you resolved this one yet.

Thanks!

Yuliia_Borivets__SaaSJet_ · Answer

Hi @Scarlet

I'm not sure how to solve this with automation, but you can check a solution from my team in this article How to get deleted comments in Jira?

It shows what comment was deleted, when, and by whom.

Bill Sheboy · Answer

Hi @Scarlet -- Welcome to the Atlassian Community!

That is possible, and may cause potential rule problems.  See the note at the end for details.

Let's assume your rule looks like this:

* trigger: comment deleted
* action: ...some action

In the rule details at the top, if you change the Actor to "User who triggered the event", then the smart value {{initiator.displayName}} would be what you asked.

Please note well: by default the rule Actor is the Automation for Jira user, and it has many permissions allowing it to perform rule actions.  When the actor is changed to a specific user or to "User who triggered the event", the rule actions are limited to what that user is allowed to do.  Please consider that for any actions in your rule.

Kind regards,
Bill