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Able to clear Resolution but NOT Resolution Date

Aisha M

I have a script which I would run from the console to move an issue from DONE to IN PROGRESS , as we have restricted users from moving an issue out of Done.

For now I am able to move the issue and clear the resolution, but unable to clear the Resolution Date, it still shows the date when the issue was last moved to DONE. Is it possible to clear the resolution Date as well ? But the resolution dates gets updated when I try and move the issue again to DONE

I have below section of code to clear the resolution,

if (issue.getResolution() != null) {

    log.debug("Clearing the resolutionfield")

    issue.setResolution(null)

    issue.setResolutionDate(null)

issueManager.updateIssue(currentUser, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

}

Accepted answers

All comments

Aisha M

Hello @Tuncay Senturk _Snapbytes_ , Hope you are well !! Sorry for the trouble . .

Can I please get your thoughts on this . . I have been seeing mixed info regarding the Resolution and Resolution Date, I was under the impression that Resolution Date would be cleared when the Resolution is cleared.

Ram Kumar Aravindakshan _Adaptavist_

Hi @Aisha M

For your requirements, I suggest using ScriptRunner's HAPI feature, which is simpler to manage and works as expected.

Below is a sample working code for your reference:-

if (!issue.resolution) {
    issue.set {
        setResolutionDate('')
    }
}

Please note that the sample working code above is not 100% exact to your environment. Hence, you must make the required modifications.

For this use case I have used the Custom Script Post-Funtion.

Below is a screenshot of the Post-Function configuration:-

Below are a couple of test screenshots for your reference:-

1. I am transitioning an existing issue to Done and setting the Resolution to Done as shown in th screenshot below:-

2. Once this issue transitions to Done as expected the Resolution date is displayed as shown in the screenshot below:-

3. Once I re-open the issue from Done, as expected the Resolved Date field is cleared as shown in the screenshot below:-

I hope this helps to solve your question. :-)

Thank you and Kind regards,
Ram

Aisha M

Hi @Ram Kumar Aravindakshan _Adaptavist_ , Thank you for the comment !

For our scenario, we do not want to use a post function through the workflow, as moving out of DONE is restricted for users. So, for accidental moving of issues to DONE, we want to run a script from the console to move an issue (Feature, Program Epic or Portfolio Epic) from DONE to IN PROGRESS . .

I tried your suggestion as below from the console, but it did not clear the Resolution date . . Only able to clear the Resolution

SNIPPET OF CODE:

//Clear the resolution of the issue before transitioning 

if (issue.getResolution() != null) {

    log.debug("Clearing the resolutionfield")

    issue.setResolution(null)

    if (issue.resolution) {

        issue.set {

            setResolutionDate(null)

        }

    }

issueManager.updateIssue(currentUser, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

Tuncay Senturk _Snapbytes_

Hi @Aisha M

In Jira, when you clear the resolution field, the resolutiondate field does not get cleared automatically, as this behavior is by design. The resolutiondate field is intended to keep a record of when an issue was resolved, and clearing the resolution field does not affect this historical timestamp. That's why there are plugins providing First Resolution Date, Last Resolution Date etc. However you can clear that with code (I would not recommend though)

In your code it won't enter the inner if block because you setResolution(null).

Here is how to do that by code.

issue.setResolutionDate(null)
issueManager.updateIssue(currentUser, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

Tuncay Senturk _Snapbytes_

issue.setResolution(null)

if (issue.resolution) {

The problem is here. You already set resolution to null, then you check if resolution is not empty. It won't return true.

Aisha M

@Tuncay Senturk _Snapbytes_ Thank you soooo much for checking back

So, you feel the below placement isnt the best to clear the resolution and the resolution date

if (issue.getResolution() != null) {

    log.debug("Clearing the resolutionfield")

    issue.setResolution(null)

    issue.setResolutionDate(null)

issueManager.updateIssue(currentUser, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

}

Tuncay Senturk _Snapbytes_

No problem!

Yes, that will do the trick.

Aisha M

Sadly it did not clear the resolution date. Only the resolution is getting cleared. No sure, what I am missing

Ram Kumar Aravindakshan _Adaptavist_

Hi @Aisha M

Your approach is incorrect. When using ScriptRunner's HAPI feature, there is no need to invoke EventDispatOption.

All you have to do to update the Issue's status from Done to In Progress and reset the Resolution Date is this:-

def issue = Issues.getByKey('MOCK-1') //Update the Issue Key

if (issue.resolution) {
    issue.transition('In Progress') {
        setResolutionDate('')
    }
}

Please note that the sample working code above is not 100% exact to your environment. Hence, you must make the required modifications.

Below is a screenshot of the ScriptRunner Console configuration for your reference:-

If the Issue is incorrectly transitioned to the Done status and you want to update it back to In Progress and remove the resolution date, all you have to do is run the script in the ScriptRunner Console.

It would be best if you looked into HAPI and simplified your approach as shown above.

For more examples of transitioning issues with HAPI, please refer to this documentation.

I hope this helps to solve your quesiton. :-)

Thank you and Kind regards,
Ram

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