Bitbucket Workspace Setup - Stuck for a week

Question

I attempted to set up a Bitbucket account for my team a week ago, we already use JIRA.

Now I am still unable to access my account and receive the 404 page with banner message:
"Workspace setup in progress. Groups and users may not be fully available for multiple hours. This banner will disappear once the process completes, upon page refresh"

This is frustrating as the issue has not resolved after much time. Is it possible for Bitbucket support to manually advance the workspace creation?

Thanks

Patrik S · Answer

Hello @Thomas Hayes ,

welcome to the Community!

I have created an internal support ticket for you as we'll need you to share sensitive information, such as the workspaceID, so we can check internally if anything went wrong with its creation.

You should be receiving the email with the ticket link soon.

Thank you, @Thomas Hayes !

Patrik S

Thomas Hayes_6fmd7n · Answer

Hi Vikram,

We are using the free version of Bitbucket cloud (I should be mentioned in my original message), so I am both unable to restart the server and talk to Atlassian support seemingly.

Thomas

vikram_eupqsc · Answer

Hi @Thomas Hayes

Welcome to Atlassian Community.

Try to restart your Bitbucket Server once and check.

If it the first time you installed and no data loss, you can try to reinstall Bitbucket, and create new workspace.

check the logs from <Bitbucket-homedirectory>/bitbucket/logs for any errors?

or

If you have paid subscription, you can directly raise support ticket with Atlassian Team, so that you will get quick response ASAP from below url.

https://support.atlassian.com/contact/#/

Vikram P