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How can I reactivate deleted member?

Jana Cadikova

Hi,

I deleted a user, who now needs to get access again.

When I try to invite him, I get a message that the invite was not sent because the member had been deactivated. When I share a link, he cannot access it.

I cannot see the account on my screen anymore so I cannot reactivate it.

How can I solve this riddle?

Jana

Accepted answers

All comments

Humashankar VJ

Hi @Jana Cadikova

There is a similar thread on this topic, which will help you the best.

Can't reactivate a member in Trello (atlassian.com)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Jana Cadikova

Hi,
Thank you.
My problem is the user got deleted meanwhile. He's no longer visible on the list of members. Therefor I cannot reactivate the account.

Humashankar VJ

@Jana Cadikova - Here is the callout from Atlassian Team

Jana Cadikova

@Humashankar VJ since we are on a free plan, I cannot contact support.

Jana

Brant Schroeder

@Jana Cadikova were you able to get the user readded to Trello?

Jana Cadikova

no.
I upgraded to PRO so I would have access to the support (I used a free trial period).
The guys were super helpful and very fast and precise in their answer! I mean I wish every tool had such a great support.

However my problem is that the user was created by a different company. They are not using Trello anymore. They have deactivated the user account before they left Trello tool.

I have one last trick I did not try - creating a new account for the user - using 'emailname+dummytext@domain'.

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