Create Custom Notifications at the Project Level

Question

We have a client that is looking to have custom notifications created that will be sent out to each user with the following parameters:

* Link to ticket disabled
* Add description of ticket

The above scenario will need to be created for this particular project and not on a global level.  I have reached out to Atlassian Support and was informed of a global change that can be made, but it is not supported by the vendor.

We also have the Email This Issue app installed in our instance, but do not believe this feature set is available there.

Any help on this matter will be much appreciated.

Igor Medeiros - Modus Create · Answer

Hi @Wansze Kong

Our app Notification Assistant for Jira can help you with this scenario.

It allows you to customize and manage notifications in a way that suits your custom needs, including, but not limited to creating custom notification rules globally or project-based, notifying on your own changes, and more.

Feel free to reach out if this is of your interest.

Andrea Rákosfalvy _META-INF_ · Answer

Hi Wansze,

I am part of the Email This Issue (META-INF) support team and would be happy to explore the options for creating a setup for these requirements.

Creating a notification on the project level is possible with the use of Contexts, which essentially narrows configuration settings to a project/issue type or JQL condition. In the Context, you specify the notification template/scheme (collection of event notifications you would like to use).

Each notification event can have its own Email template, in which you will need to add the   $!issue.description.renderedValue placeholder to render the issue description wherever you want within the template.

For the link, we can render issue links, links to the customer portal, and custom links (even defanged ones) can be built using placeholders, but please share an example of what you are looking for here, and I can provide more direct guidance.

Kind Regards,
Andrea

John Funk · Answer

Hi Wansze,

What does "Link to ticket disable" mean?