Issue assigning options

Question

Hi! What would be the best option for our team in terms of issue assigning if we are a team of three different time zones and new issues should only be assigned to 'online' users?

Also what does one if they need to step afk/go offline in the middle of their workday? For example for lunch hour.

Julian Governale · Answer

If you have Jira Service Management and JSM Operations, you can use the on-call responder option to assign to the team member that is "on call".  You don't need to actually use JSM operations for anything other than indicating who is the available team member during this current time frame.

This could work well especially if users are OOO or on vacation, then all you need to do is update the On-Call schedule (Override) and the automation rule will assign to the right person

If JSM operations is not a valid option, the suggestion by @Manoj Kumar Gangwar  is the way to go.

Manoj Kumar Gangwar · Answer

Hi @Sanna Hellsten Welcome to the community!

You can create an automation for assignment based on the timezones.

Example-

When issue created

And created is after 7 AM PDT

And created is before 5 PM PDT

Then assign round round robin to the users.

For another timezone you can do the same by using if else conditions. Or you can create separate automation.