How to trigger an automation rule based on a specific service account

serge calderara

Dear all,

We have actually different automation rule which are executed with a Jira internal account named "Automation" as actor.
Actor as defined represent the account which execute the define rule.

 

Now our business case is as follow :

We have external apps which call Jira rest API to update Jira Issue.

The we have an automation rule which trigger on "Issue Update"

We need to trig that automation rule only from internal Jira but not when the issue is updated from the API.

Is there a way to identify, which user update the issue, in order to add that check in the rule trigger as bellow :

If user account is from REST API update, then stop rule execution

Any idea how to get that account info from the rule ?

regards

Marc -Devoteam-

Hi @serge calderara 

You could look at creating a variable

You might want to use a smart value like; [~accountid:{{initiator.accountId}}]

Compare this to the API related user,

If that doesn't equal the API user (as it should have an account in Jira, as access in Jira is API token based), then the rule should do all the action in the rule.

If the actor does match the user, the rule will stop.