nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

View in Issue Navigator link is not working (GH 6.1.6 & ScriptRunner 2.1.3)

unknown

Hello:

I hope @Jamie Echlin can help me! I have all latest versions installed on our served version of JIRA. Here is the info:

JIRA (v5.2.9#852-sha1:71473fa), GreenHopper (v6.1.6), Script Runner (2.1.3).

I am getting the following error message when I click the "View in Issue Navigator" link in the PLAN mode of all of our project/team boards in JIRA/GreenHopper:

sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target.

Here is what my browser displays when the link launches the Issue Navigator and the error appears:

https://bugs.corp.bbi.com/issues/?jql=issueFunction%20in%20inSprint(%22Slacker%20Site%22%2C%20%22Sprint%2030%20-%20Website%22)

Please help! I've contacted Atlassian support and they're directing me to Jamie, the plugin developer.

Thanks in advance!

andria

Accepted answers

AhmadDanial

Hey there, Andria.

The problem that you are facing could be caused by the fact that JIRA does not contain the SSL certificate (public key) from the services it trying to connect.

Is your POP mail server using SSL services? If so, can you try to obtain that certificate (public key) from the mail server and then import into the keystore of the JAVA which JIRA is using at the moment.

After that, restart JIRA and try to test the connection again.

Kindly check on the documentation for further details and explanations:

https://confluence.atlassian.com/display/JIRA/Connecting+to+SSL+services

Hope this helps.

Warm regards,

Danial

All comments

AhmadDanial

Hey there, Andria.

The problem that you are facing could be caused by the fact that JIRA does not contain the SSL certificate (public key) from the services it trying to connect.

After that, restart JIRA and try to test the connection again.

Kindly check on the documentation for further details and explanations:

https://confluence.atlassian.com/display/JIRA/Connecting+to+SSL+services

Hope this helps.

Warm regards,

Danial

unknown

Danial:

This worked!! Thank you!!

..andria..

JamieA

Brilliant, thanks for answering this Ahmad.

AhmadDanial

Hey there, Andria and Jamie.

Glad to be able to help on this. You are most welcome!

Warm regards,

Danial

unknown

You have to import the JIRA server's certificate into the keystore, not the email server's cert. The script runner turns back to JIRA, an needs the root cert in the keystore.

Of course if the email server's root cert is the same as JIRA's cert, then there is no difference.

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