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Jira Automation to copy field value works but value not getting added/displayed

Bharathi

Created the below automation to copy a custom field value from Initiative to Epic which is in a hierarchical relationship, on changes to "parent link" field in Epic. The audit log shows as success but the value does not get added to the custom field and instead shows under "original value" and not under "new value" in issue history. Please advise.

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Florian Bonniec

Hi @Bharathi

How did you configure the Edit action ?

Also I do not recommend to use JQL condition when possible. Using multiple field condition is more efficient if you can list status instead of using status category.

Regards

Bharathi

Thanks @Florian Bonniec for the prompt response! I can remove the condition to check for statuscategory & issuetype since the rule is configured for create/edit/transition issues only but we need to retain the JQL since fields do not support the check for "parent link" field. Tried multiple options for edit fields

Bharathi

On a parallel note, tried the below as well but no luck.

Florian Bonniec

Have you try to use {{issue.Parent Link.customfield_10210}} ?

Bill Sheboy

Hi @Bharathi

First, in your edit issue action, you are updating the same field twice: once with the field selection (from the dropdown list) and once with JSON. Only one of those may be used at a time.

Next, your JSON update is referencing the smart value {{webhookData}} but the rule makes no calls with Send Web Request.

Kind regards,
Bill

Bharathi

Hi @Bill Sheboy,

Thanks for the inputs. I removed the JSON part and even with the field selection from dropdown, the same thing happens. The JSON referencing the smart value was another try which failed again.

Bill Sheboy

What is the type of the custom field you are trying to copy?

And if it is a multiple-select option field, are you trying to add a value or replace all existing values during the "copy"?

Bharathi

@Bill Sheboy, It's a single line text field and we are trying to replace the existing value.

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